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 Rahul Das (RahulD66) Accenture India PVT Ltd
Accenture India PVT Ltd
IN
RahulD66 Member since 2017 1 post
Accenture India PVT Ltd
Posted: November 18, 2019
Last activity: November 19, 2019
Posted: 18 Nov 2019 9:37 EST
Last activity: 19 Nov 2019 7:56 EST
Closed

Need to hide Interaction case from customer service framework

Hi,

For the CS framework Interaction case will be created by default. But for my requirement I need to create service case with the help of data which I will be getting from other system. Can anyone please let me know how can I implement this without affecting the cs framework?

Regards,

Rahul

Pega Customer Service Pega Platform Low-Code App Development
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Posted: 2 years ago
Posted: 19 Nov 2019 7:01 EST
Shiva Rakshith S (Rakshith) PEGA Technical Solutions Engineer
Pegasystems Inc.
IN

Instead of creating an interaction, you want to directly launch a service case?
Posted: 2 years ago
Posted: 19 Nov 2019 7:56 EST
Rahul Das (RahulD66) Accenture India PVT Ltd
Accenture India PVT Ltd
IN

No, I case will be created as it is in the CS framework but I need to hide it. Two s-cases will be created depending on the data coming from the other system. The interaction part is already done in the other system and from that system CSR will launch cancel or renew the connection and this will launch two s-cases in pega.

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