Pega Chat is part of the Pega Customer Service product. You can embed a Pega Chat widget into any website, but the support representatives must be logged into Pega Customer Service to receive the incoming chats from customers.
Pega Chat broadens the omni-channel customer engagement experience of Pega Customer Service by providing customer service over the web. With Pega Chat, a Customer Service Representative (CSR) interacts with customers from your website by sending and receiving chat messages. Pega Customer Service guides CSRs through chat interactions, making responses consistent.
You need to install and configure Pega Customer Service for the Pega Chat application to work.