Question
2
Replies
28
Views
JOHN DEERE
Posted: September 4, 2020
Last activity: September 5, 2020
Need info on Paga chat
Dose Pega Chat tool is built into pega platform or is it stand alone extension that could be used by non-pega solutions- as a plug in to a web app for example?
***Edited by Moderator: Pallavi to change content type from Discussion to Question, update platform capability tags***
Posted: 2 months ago
Posted: 2 months ago
Pega Chat broadens the omni-channel customer engagement experience of Pega Customer Service by providing customer service over the web. With Pega Chat, a Customer Service Representative (CSR) interacts with customers from your website by sending and receiving chat messages. Pega Customer Service guides CSRs through chat interactions, making responses consistent.
You need to install and configure Pega Customer Service for the Pega Chat application to work.
Pega Chat is part of the Pega Customer Service product. You can embed a Pega Chat widget into any website, but the support representatives must be logged into Pega Customer Service to receive the incoming chats from customers.