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 Sowmalya Mandal (SowmalyaM)
CIBC
Technical Architect
CIBC
CA
SowmalyaM Member since 2014 5 posts
CIBC
Posted: October 31, 2016
Last activity: November 11, 2016
Posted: 31 Oct 2016 9:50 EDT
Last activity: 11 Nov 2016 7:53 EST
Closed

Need to send an outbound email when an agent goes down in Production..

Need to send an outbound email when an agent goes down in Production.

How to monitor when an agent crashes..

Low-Code App Development Case Management
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Posted: 4 years ago
Posted: 1 Nov 2016 10:16 EDT
Santanu Bhattacherjee (Santanu)
PEGA
Senior Manager - Sales Automation
Pegasystems Inc.
IN

This article will give you a clue on how to monitor agent status from outside.


Also, you can use AES for the same. 
Posted: 4 years ago
Posted: 11 Nov 2016 7:53 EST
Prudhvi Ranjan Nallam (Prudhvi_N)
PEGA
Technical Solutions Engineer
Pega
IN

Hi Sowmya,


You can use the value of StepStatusGood in your agent activity and use SendEmailNotification activity for sending the message when it goes down. Also, you can add log message as well.


Thanks and Regards,


Prudhvi

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