4. But we have difficulty in the viewing the content of pdf/word/text files which are attached to the case without downloading.
5. Is there any suggestion which we can add to the control or other means to view those files(PDF/Word/Txt) within PRPC without downloading. ? Attached the screen shots for PDF and GIF image on the case object.
What I'm thinking of may not be the best solution but here's one option - if these PDF/Word documents are written to a file location on the server, you could specify the file as the source in an iframe within a section rule of your UI and load it.