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Arsh sharma (shambhavis9645)
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shambhavis9645 Member since 2021 2 posts
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Posted: February 22, 2021
Last activity: February 23, 2021

Next Best Action

I am using Pega Platform 8.3.3.

I have the following questions on Next Best Action and Decision Hub

1.Next Best Action feature in 8.3, is it available as a part of the customer service installation or does it require Decisioning Hub to be installed ? In that case does it need licensing separately?

2. In Pega 8.3, Pega Decision Hub was not a separate framework  but the features were included in  Pega Marketing Framework? Is that understanding correct?

3. My understanding is that for Pega Platform 8.3.3 , Pega Customer Service 8.3 or preceding versions  are applicable.

    What about Pega Decision Hub? Which versions of Pega Decision Hub would be compatible?

 

 

***Edited by Moderator: Pooja Gadige to add product details tag***
Pega Customer Decision Hub 8.3 Pega Platform 8.3.3 Decision Management Other Industry Senior System Architect