Next-Best-Action Designer Taxonomy locked
Hi, I was trying to edit the Next-Best-Action Taxonomy in Pega Marketing portal (8.3), but some errors occurred while saving.
Now it is impossible to edit it because it is "IN USE" by my operator. The only available action is "Refresh"
Is there a way to unlock it?
Pegasystems Inc.
US
Please raise a support case so this issue can be investigated for you. Typically this means that you have a NBA Designer managed rule that is left checked out, that needs to be released.
Pegasystems Inc.
US
If you are able to get to Developer studio as this operator, there is an option to view your checkouts (blue tick mark next to the search box) with an option "Bulk actions". If you select this option you should see a rule of type "Next-Best-Action Model" if you select this rule, change the bulk action to "Discard", clicking start should discard the rule and release the lock allowing it to now be edited.
Reply S.P.A.
IT
Already tried it, but in dev studio no checked out rules are present clicking on the blue tick near the serach box.
Pegasystems Inc.
US
Thanks @Saleem_A!
Please let us know the Support Case ID when you open it so we can track for you!
Thanks!
Marissa | Senior Moderator | Pega Collaboration Center
Reply S.P.A.
IT
I'm working on a Pega Labs system.
In the dashboard is aked not to "open any SRs with GCS for issues with your Pega Labs system".
Should I open it anyway?
Pegasystems Inc.
US
Thanks Silvia for replying! I see that you were able to resolve this on your own, so no Support Case will be needed.
Thanks!
Marissa | Senior Moderator | Pega Collaboration Center
Accepted Solution
Updated: 22 May 2020 11:48 EDT
Reply S.P.A.
IT
I solved the problem running RMActionDeleteCheckedOut activity and passing pzInsKey of the rule as a parameter.
I extracted pzInsKey using a report under Rule-PegaMKT-NBA-Model class since View XML action was not available.