Question

3
Replies
32
Views
Close popover
debasish ghosh (DebDeveloper)
capgemini

capgemini
IN
DebDeveloper Member since 2008 11 posts
capgemini
Posted: April 15, 2020
Last activity: April 23, 2020

No business casee created from email bot

We are trying to create business case from email bot.

Interaction case being created

triage case is being created.but no business case is getting created.Is it that from triage case we have to create the business case manually?

 

Attached are the configuration done .If someone helps us with who to create business case automatically from email through email bot it will be helpful .

***Edited by Moderator: Pallavi to update platform capability tags***  

Pega Customer Service 8.3 Low-Code App Development Case Management Cross-Industry Senior System Architect