Question3Replies32Views×Close popoverdebasish ghosh (DebDeveloper) capgemini capgemini IN View Profile DebDeveloper Member since 2008 11 posts capgemini Posted: April 15, 2020Last activity: April 23, 2020Posted: 15 Apr 2020 2:12 EDTLast activity: 23 Apr 2020 0:19 EDT No business casee created from email botWe are trying to create business case from email bot.Interaction case being createdtriage case is being created.but no business case is getting created.Is it that from triage case we have to create the business case manually? Attached are the configuration done .If someone helps us with who to create business case automatically from email through email bot it will be helpful .***Edited by Moderator: Pallavi to update platform capability tags*** Pega Customer Service 8.3 Low-Code App Development Case Management Cross-Industry Senior System Architect ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 8 months agoPosted: 22 Apr 2020 1:28 EDT×Close popoverdebasish ghosh (DebDeveloper) capgemini capgemini IN View ProfileDebDeveloper capgemini replied to DebDeveloperIt will be helpful is there are any links to email bot configuration Posted: 8 months agoPosted: 22 Apr 2020 14:58 EDT×Close popoverAmit Patel (Amit_Patel) PEGA Director, Customer Service Engineering Pegasystems Inc. US View ProfileAmit_Patel PEGA replied to DebDeveloperIs the application built on top of Pega Platform or Customer Service? Posted: 8 months agoPosted: 23 Apr 2020 0:19 EDT×Close popoverRaju Botu (Raju_Botu) Aaseya IT Services PVT LTD Principal Architect Aaseya IT Services PVT LTD IN View ProfileRaju_Botu Aaseya IT Services PVT LTD replied to DebDeveloperI am assuming that you have configured a service case in "Suggested cases" and referring to that in the channel. Please check if the conditions are being met. Most of the time i"Otherwise" condition might be getting executed.