Question3Replies92Views Hareen.Yadlapalli Member since 2011 17 posts Incessant Technologies Pvt Ltd. Posted: 4 years agoLast activity: 4 years 5 months ago Closed No latest version of PegaInsuranceCPM application.Hi Team,We have recently upgraded from pega 5.5 to Pega 7. On top of Pega 7 we had the following frameworks deployed in order.PCF_07_01_02 – PCF 712IIFv716_Install_Bundle – IIF 716CustomerService_714 – CS 714CustomerServiceForInsurance_714 - CSI 714Attached the document containing the production issue.Questions from the document:- Will pega provide PegaInsuranceCPM application rule related to CSI 7.1.4 framework.- Or CustomerServiceInsurance 7.14 application rule is replacement for PegaInsuranceCPM 7.13 application rule from CSI 7.14 ?Message was edited by: Marissa Rogers - Added Category (4.8.16) Pega Customer Service Low-Code App Development Upgrades ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years agoRaghavaGajavelli replied to Hareen.YadlapalliHi Hareen, CustomerServiceInsurance 7.14 application rule is replacement for PegaInsuranceCPM 7.13. CPM is not longer in use its CustomerService from 7.1.4.Thanks,Rags Posted: 4 years agoHareen.Yadlapalli Incessant Technologies Pvt Ltd. replied to RaghavaGajavelliHi Rags,Do you mean CustomerServiceForInsurance application or is there a application called CustomerServiceApplication?Regards,Hareen Posted: 4 years agoRaghavaGajavelli replied to Hareen.YadlapalliCustomerServiceForInsurance is a application which is built on Customer Service (Horizontal).