Question3Replies49Views×Close popoverAlexander Ilinbaev (AlexanderI3056) Lanit Lanit RU View ProfileSend Message AlexanderI3056 Member since 2019 1 post Lanit Posted: November 11, 2019Last activity: October 22, 2020Posted: 11 Nov 2019 10:07 ESTLast activity: 22 Oct 2020 0:44 EDT No sound in videoHello,I'm following the course on Google Chrome and all the videos are mute. Please fix the issue. Pega Academy ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 1 year agoUpdated: 8 months agoPosted: 22 Nov 2019 16:09 ESTUpdated: 29 Jun 2020 9:35 EDT×Close popoverBill Rathert (rathw) PEGA Principal Instructor Pegasystems Inc. US View ProfileSend Messagerathw PEGA replied to AlexanderI3056We are sorry to hear that you are experiencing an issue. Video issues are almost always a local issue caused by your browser and/or network configuration. There are currently hundreds of users on Pega Academy and we have received no other related SRs for this issue nor are we experiencing any system issues. Were videos working for you previous to this point in time? Some additional questions to assist with troubleshooting: Which lessons, by name, are impacted in the Business Architect Essentials course? Can the issue be replicated across other courses with Pega Academy? Can the issue be replicated across other browsers on the same system? Can the issue be replicated on a different network? Can the issue be replicated on a colleague’s system with the same account? Can the issue be replicated on a colleague’s system using their own account? Can you play video from other Pega sites (eg. Community or Pega.com)? Can you play video from non-Pega sites? Typically, you need to work with your IT department to get to the bottom of such issues but please share your findings and we’ll do what we can to help. Thank you, Bill Rathert Posted: 1 year agoPosted: 30 Jan 2020 11:20 EST×Close popoverCynthia Adkins (CynthiaA9806) AFNI AFNI US View ProfileSend MessageCynthiaA9806 AFNI replied to AlexanderI3056I am having the same issue. None of the videos are playing any sound. I don't have the issue outside of Pega. Posted: 4 months agoUpdated: 4 months agoPosted: 21 Oct 2020 22:57 EDTUpdated: 22 Oct 2020 0:44 EDT×Close popoverCara Lee (CaraL411) TengKe TengKe CN View ProfileSend MessageCaraL411 TengKe replied to AlexanderI3056Faced with a muted video, I think you can simply use a video volume booster to fix it. Like me, I have ever used such a tool called Joyoshare Media Cutter to fix my muted video.