Posted: 17 Mar 2017 5:40 EDT Last activity: 12 Jun 2017 3:24 EDT
No support for average in calculation tab of the case type rule
STEPS TO REPRODUCE
Create a Case1 which covers Subcase1 and Subcase2.
I have an "Amount" property on Subcase1 and Subcase2.
Now when both the cases (Subcase1 and Subcase2) are resolved, I need an average of Amount on Case1. But unfortunately there is no average option in calculation tab of the case type rule. We have only SUM option.
I am using 10 properties on Case1 calculation tab and everytime I need to calulate the average manually
I am using pega version 7.1.9. In earlier version of Pega I have noticed average feature, not sure why average option is removed now.
Is there any better solution
***Updated by moderator: Lochan to update Categories; add enhancement details***
We never supported average for case type calculations, only sum option was supported. However this sounds like a good enhancement. Could you raise a feedback request for the same and mention the ID here.
Thanks and let us know if you need any other information :)
The request ID is listed under the Related Support Case Number field in the original post above. Please take this request ID to your company's Pega Account Executive who would be able to guide you through the next steps or would take further actions on your behalf.