Question9Replies159Views SivakumarB1351 Member since 2019 1 post Infosys Ltd Posted: September 19, 2019Last activity: September 27, 2019 Closed Not able to access exercise systemGetting username not recognized error even for the credentials provided in exercise steps. Please help me on this. Pega Academy ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agorwhennings3 Anthem, Inc replied to SivakumarB1351I'm being presented with the same error across multiple lessons. Posted: 1 year agoZacharyT CNO Financial Group replied to SivakumarB1351I am unable to access the exercise system as well. I am using the VMWare Workstation Player for the Senior System Architect course. Posted: 1 year agoeddie.jm PEGA replied to SivakumarB1351SivakumarB1351 and rwhennings3, what course/version are y'all working on? ZacharyT, confirm the version of SSA eddie Posted: 1 year agorwhennings3 Anthem, Inc replied to eddie.jmI am on Version 8 of SAE. Posted: 1 year agoZacharyT CNO Financial Group replied to eddie.jmI am on Senior System Architect Version: 8. When I open the .ova file in VMWare Player then use the IP in Chrome browser it says it is Pega 7 environment but when I get to the actual login page for the exercise system it says Pega Infinity. Posted: 1 year agoeddie.jm PEGA replied to SivakumarB1351Yeah, sorry about that. Forgot to add that update to my script. I'll try to get an update out. But, confirm the login credentials as noted in the SSA 8 exercises are working? eddie Posted: 1 year agoZacharyT CNO Financial Group replied to eddie.jmThe login credentials are not working. When I enter Username: SSA@TGB and Password: rules I get the the error in the last image I posted. "The information you entered was not recognized." Posted: 1 year agoeddie.jm PEGA replied to SivakumarB1351ZacharyT - email me at email@example.com cuz something ain't right, and it will no doubt be easier to work this out in email than here. eddie Posted: 1 year agoDerekM17 Alfac replied to SivakumarB1351I am having this same issue while on System Architect Essentials Version 8. Was there a solution found yet?