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sunil kumar behara (sunbehar)
HCL Technologies Ltd

HCL Technologies Ltd
IN
sunbehar Member since 2017 6 posts
HCL Technologies Ltd
Posted: September 6, 2017
Last activity: September 13, 2017
Posted: 6 Sep 2017 2:55 EDT
Last activity: 13 Sep 2017 8:07 EDT
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Not able to cancel the case and there by not able to update the case status with custom button click

We have a requirement to cancel the case such that the case status is going to be updated to "Resolved-Cancelled" when we click on a custom button.

We have an alternate stage "Cancel Case" in which we are updating the case status to "Resolved-Cancelled". We have created a custom button (with Lable as "CC") and a click event has been configured to call the "Harness" as below.

Target=Replace Current; Harness=Confirm;Activity=pxChangeStage;changeToNextStage=false;ChangeToStage=Cancel Case;CleanupProcesses=true

With this we are able to trigger the alternate "Cancel Case" stage but case status is not getting updated.

Attached are the screen shots which elaborate this situation clearly.

Can some body help me how can we achieve this behaviour.

Low-Code App Development Case Management
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