Question 1 Replies 197 Views × Close popover Manjunatha MN (ManjunathaM8669) Societe Generale Societe Generale IN View Profile Send Message ManjunathaM8669 Member since 2016 15 posts Societe Generale Posted: February 14, 2017 Last activity: February 22, 2017 Posted: 14 Feb 2017 5:36 EST Last activity: 22 Feb 2017 4:33 EST Closed Not able to decrypt Hi Team, We are having an issue in using the function decryptPropertyValue which in turn uses the function getPropertyRuleAccessWhen which decrypt the property value and returns the string. But yesterday we had an issue in which we are not able to decrypt the password because of which we tried with the wrong credentials and the account got locked. After server restart we see its working. We need to understand why this issue happened for some duration and it started working after server restart. ***Updated by Moderator: Marissa to update categories*** ***22/02/2017: Updated by moderator: Lochan to close the discussion*** Security × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years ago Posted: 14 Feb 2017 12:38 EST × Close popover Santanu Bhattacherjee (Santanu) PEGA Manager CRM - Field Service Pegasystems Inc. IN View Profile Send Message Santanu PEGA replied to ManjunathaM8669 Hi It is difficult to answer this just by reading the issue description. This needs to be analyzed via log files and tracer . I would recommend you to capture log file along with time stamp next time you face the similar kind of issue and then based on that support team can troubleshoot this further.