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AniketCAP Member since 2014 8 posts
Capgemini India Pvt. Ltd.
Posted: 4 years ago
Last activity: 4 years 7 months ago
Closed

Not able to download email attachments from the Case Overview Section

Email attachments are not downloadable from Case Overview section of a work-object. When I click on them:- the file just opens up for view but there is no option to download.

Whereas for the other attachments ( files ), on click of the attachment :- the attachment starts to download.

Is this OOTB of customizable ?

Case Management
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