Posted: 17 May 2018 13:50 EDT Last activity: 24 Sep 2018 0:09 EDT
Not able to open the Marketing rules post upgrade
Pega marketing migration is been performed recently post pega version migration .
Pega Source version : 7.1.9 , Pega Target version : 7.3.1
Pega marketing source version : 07.13 Page Marketing Version : 7.13
we followed all the migration steps mentioned in Pega marketing steps and we found pega marketing rules like DB template and segments are not opening both in designer studio and pega marketing portal.
please note that script execution for pega migration was successful.
Also, in Decisioning topology its appearing as Agent unavailable, and no error appear in logs,
path ->Designer Studio > Decisioning > Infrastructure > Simulation Settings >Topology
Thanks for your reply!!
You had a Pega 7.1.9 instance with Marketing installed, then you upgraded the instance to 7.3.1, is that correct?
Ans : yes, that's correct
Is the version of Marketing still 7.13 after the upgrade or have you imported a newer version?
Ans : Pega Marketing is been updated to new version pega7.31
What kind of upgrade was done? (In place, out of place using one or two databases?)
Ans : This was pega out of place upgrade with one database.
Can you provide high level steps that were performed for the upgrade? (1. Ran migrate.sh, 2. Ran Upgrade.sh, etc
For Pega paltform,
1.Ran the migrate.bat from older version to new rules schema
2.Upgrade the migrated new schema using upgrade.bat file
3. Ran the data only upgrade
4.Post upgrade steps which includes WAS changes.
For Pega marketing,
1.pre-requisite - install pega marketing hot fixes.
2.import pega marketing application bundles
3.pega marketing setup utility
4.Ran the activity upgrade pega activity with both 7.21 & 7.22 to 7.31 checkbox enabled
5. Post upgrade steps - added nodes in topology.