Not able to open rules (Also Tracer and Logs)
Hi All - I am using PRPC 7.2 , I have suddenly got the Activity Status error but somehow managed to Login .but Not able to open rules (Also Tracer and Logs)
Regards,
Danny
Posted: 2 years ago
Posted: 2 years ago
Hi -
I just the see the activity status error on the new window tab , with the below details on browser but not exception details .
I refresh my browser and I now see other landing pages
I get the same below error whenever i try to open any rule (including tracer and logs)
| Status | fail |
| Message | There has been an issue; please consult your system administrator |
| Operator ID | drebello |
| Requestor ID |
HE1FC9481733FEADF52D4B5D9ED9425F0
|
Regards,
Danny
Posted: 2 years ago
DANNYR66 could you cross check in the PegaRULES log file for more information about the root cause regarding this error, so that it can help us to understand the root cause of the failure.
Can you clarify what you mean by "the activity status error" - this sounds like a generic error page indicating "Status: Fail (or Status: Good [operation completed but returned no content]) error page?
What do you see when you log in - Can you access other landing pages? What happens exactly when you try to open a rule or the tracer?
You may need to access the logfiles directly from the filesystem of the server.