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Vodafone Shared Services India
Posted: March 7, 2017
Last activity: August 26, 2020
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Not able to open work item in custom drilldown reporting
Hi,
Am working on Pega 7.1.9 version.
Am using custom drilldown report to display work items. But when I click on any work item, that item doesn't get open. As Pega is using OOTB section (pzRRListBody) section, which is not having action 'Open Selected Item' defined in action set.
Is there any other way I can modify the report so I can open work items.
Thanks and Regards,
Prashant Nagargoje
Hi,
Do you find any errors in log files, to understand why the WO is not getting opened.
Also please provide the screenshots, to understand the issue better.
I have tried with the RD, with the default drilldown report as below :
And I could see that drilldown happening perfectly and able to open the WO as well.