Elise Boros (EliseB79)
Orange Romania SA

Orange Romania SA
EliseB79 Member since 2013 2 posts
Orange Romania SA
Posted: March 26, 2019
Last activity: April 1, 2019
Posted: 26 Mar 2019 5:51 EDT
Last activity: 1 Apr 2019 3:10 EDT

not able to pass offers thru REST SERVICE rt-container


We want to migrate from our current version 6.3 to 8.1. We have installed Pega Marketing 8.1 on a DEV environment.

In the context dictionary the class hierachy is the following: hh ( top level) - not primary, Customer (primary) , Account, Subscriber. Every class is associated with the class below.

I have created a suporting decision object attached to a real-time container ( active). The supporting decision uses a strategy created at customer level. In this strategy i am using an embeded strategy shape to iterate over Customer.Account and access a substrategy at account level.

In the account strategy i only bring in 5 propositions. No other rules.

The purpose of this test is to present to a customer (who has at least 1 account) a list of propositions suitable for each subscriber attached to that account. For example ( customer X, has 2 accounts. Each of these 2 accounts have 1 subscriber ). I'd like to see at customer level : propositions for subscriber 1 on account 1, and propositions for subscriber 2 on account 2.

For the sake of simplicity at this point i don't bring in the subscriber strategy.

If i test Customer Strategy using a Data Transform every thing works fine. But if i run the REST Service with customer id and container name i get No offers available.

<Message>No offers available</Message>

If i only import propositions in the customer strategy and do not use the embeded strategy shape offers are geting passed in the response of the Rest Service.

Can you please help me understand what am i doing wrong ?

Thank you,


***Edited by Moderator: Pallavi to update platform capability tags***

***Edited by Moderator Marissa to update SR Details***

Pega Marketing Data Integration Decision Management Support Case Exists
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.