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HCL Technologies
Posted: November 19, 2018
Last activity: September 10, 2019
Closed
Not able to preview attachment using snowbound virtual viewer
Hi,
We are facing the issue to preview the attachment using snowbound virtual viewer.
Below are the steps we completed to implement snowbound virtualviewer.
- Deployed VirtualViewer.war file to tomcat9/webapps directory
- Copied the SnowboundLicence.jar file into virtualviewer/WEB-INF/lib directory.
- Added the VirtualViewer component to the list of Enabled components in application definition rule.
- Restarted the server
- Updated dynamic system setting(VirtualViewerURL) rule by giving the value.please find the attachment for the screen shot
But when I tried to open the attachment, getting error.PFA for error Message
Please let me know if any one knows the solution for it.
Thank you
Regards,
Srinivas
Please make sure that the VirtualViewerURL ends with "/?"
so correct url will be in format
http://<serverurl>/virtualviewer/?
If the issue still persists then try to hit http://<serverurl>/virtualviewer/? (Replace the server url )in the standalone browser window and see if you are able to see a virtual viewer frame. if yes, Let us know so that we can debug further. If not, Please check the virtual viewer server logs once and see if you see any error in server startup.