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 Srinivas santi (Srinivass2021)
HCL Technologies

HCL Technologies
NL
Srinivass2021 Member since 2015 16 posts
HCL Technologies
Posted: November 19, 2018
Last activity: September 10, 2019
Posted: 19 Nov 2018 1:59 EST
Last activity: 10 Sep 2019 1:38 EDT
Closed

Not able to preview attachment using snowbound virtual viewer

Hi,

We are facing the issue to preview the attachment using snowbound virtual viewer.

Below are the steps we completed to implement snowbound virtualviewer.

  1. Deployed VirtualViewer.war file to tomcat9/webapps directory
  2. Copied the SnowboundLicence.jar file into virtualviewer/WEB-INF/lib directory.
  3. Added the VirtualViewer component to the list of Enabled components in application definition rule.
  4. Restarted the server
  5. Updated dynamic system setting(VirtualViewerURL) rule by giving the value.please find the attachment for the screen shot

  6. But when I tried to open the attachment, getting error.PFA for error Message

Please let me know if any one knows the solution for it.

Thank you

Regards,

Srinivas

System Administration Installation and Deployment
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Posted: 2 years ago
Posted: 19 Nov 2018 4:51 EST
Amit Bansal (bansa)
PEGA
Associate Architect
Pegasystems Inc.
IN

Please make sure that the VirtualViewerURL ends with "/?"


so correct url will be in format 


http://<serverurl>/virtualviewer/?


If the issue still persists then try to hit http://<serverurl>/virtualviewer/?  (Replace the server url )in the standalone browser window and see if you are able to see a virtual viewer frame. if yes, Let us know so that we can debug further. If not, Please check the virtual viewer server logs once and see if you see any error in server startup. 
Posted: 2 years ago
Posted: 19 Nov 2018 10:41 EST
Srinivas santi (Srinivass2021)
HCL Technologies

HCL Technologies
NL

Hi


Thanks for the reply.


I have updated dynamic system setting value as http://<ServerURL>/virtualviewer/?    format.


When I tried to open attachment Virtual viewer screen is opening but attachment content is not displaying.


Getting below message:


"Document result without document content returned for {documentId}"


Please suggest how to resolve this issue.


 


Regards,


Srinivas


 


 


 


 


 


 
Posted: 2 years ago
Posted: 20 Nov 2018 4:28 EST
Sreekar Vitta (vitts1)
PEGA
Manager, Case Management
Pegasystems Inc.
IN

Just double checking with you, hope you have just added the "/?" to the original url on https as attached in the first document of the issue, so that it reaches the Pega application to retrieve the document.


 
Posted: 2 years ago
Posted: 20 Nov 2018 4:48 EST
Amit Bansal (bansa)
PEGA
Associate Architect
Pegasystems Inc.
IN

1) Please try with other type of files like png and let us know if that works. If that works fine, in that case the issue might be the specific docx file you are trying to preview in your previous comment. 


2) In case png file is also giving same error. Please make sure that the 2 servers (Virtual viewer server and Pega Server) can communicate with each other. You can try pinging one server from another. 


3) In case you are still not able to preview any attachment. It is best to check the logs as per the log location mentioned in https://community.pega.com/knowledgebase/articles/implementing-snowbound-virtualviewer-pega-platform something like ../logs/pegaLogs/virtualviewerlog.log as well as catalina logs on virtual viewer side. 


Let us know your findings. 
Posted: 2 years ago
Posted: 20 Nov 2018 9:04 EST
Srinivas santi (Srinivass2021)
HCL Technologies

HCL Technologies
NL

Hi,


Thanks for response.


 


I have tried with PNG and PDF file also still getting same error.


pega PRPC  and virtual viewer war files placed on same tomcat application server.so they both should communicate each other right?.


I have noticed that there is one exception on virtual viewer log file.Please find the attachment for the exception details.


"2018-11-20 05:21:21 ERROR PegaContentHandler:getDocumentContent:821 -


javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated".


please let me know if you need any other information.


 


Thank you.


 


Regards,


Srinivas


 


 


 


 


 
Posted: 2 years ago
Posted: 20 Nov 2018 20:27 EST
Amit Bansal (bansa)
PEGA
Associate Architect
Pegasystems Inc.
IN

Hi Srinivas,


As per the first document uploaded by you, I see that the Pega is running on http but for Virtual viewer you have mentioned https. Just change the VirtualViewerURL DSS to using http and see if error is resolved.


Also what is the Java version you are using?


 
Posted: 2 years ago
Posted: 21 Nov 2018 0:25 EST
Srinivas santi (Srinivass2021)
HCL Technologies

HCL Technologies
NL

Hi,


I have already updated to http, after that only snowbound virtual viewer screen is opening when click on the attachment.


But getting the below error.


"Document result without document content returned for {documentId}"


java version:1.8


 


Regards,


Srinivas


 


 
Posted: 2 years ago
Posted: 21 Nov 2018 0:58 EST
Amit Bansal (bansa)
PEGA
Associate Architect
Pegasystems Inc.
IN

So in your case currently both Pega and Virtual viewer are using http. 


Please try following


1. Use https in the virtual viewer url dss and see what happens


2. Use https in pega url (your browser prweb url) and see what happens


3. Use https in both places (Pega and Virtual viewer) and see what happens.


 


Issue might still persist. If yes, There might be some SSL certificate on the server. 


If there is still some issue, we would need a SR to debug further. 

We'd prefer it if you saw us at our best.

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