Question

2
Replies
23
Views
Close popover
venkat v (venkatv8918)
Tech-R

Tech-R
IN
venkatv8918 Member since 2021 2 posts
Tech-R
Posted: January 17, 2021
Last activity: January 18, 2021

not able to routng on Assignment2 to user2.

Hi , iam fresher.

I have created one Process Flow

Start->Assignment1->Assignment2->End

1.Assignment1(csr):-is completd by user1(Csr) .User1 is Routing to current operator. 

2.assignment2(Analyst):-  in this i want to routing to User2(Analyst).                  ,Route To->Operator , Operator : Test_Analyst@pega.com                    But I am not able to routng on Assignment2 to user2

Process Flow:-

Process flow.

Assignment2:-

Assignment2

***Edited by Moderator: Pooja Gadige to change category from General to Product, add platform capability tag, product details tag***
Pega Platform Case Management