Question

2
Replies
71
Views
Close popover
Satya Kanth (Satyakanth)
Infosys
Satya Kanth
Infosys
AU
Satyakanth Member since 2012 47 posts
Infosys
Posted: July 17, 2020
Last activity: July 20, 2020

Not able to trace an agent in Admin Studio - Pega 8.4

We are in the process of upgrading from Pega 7.2.2 to Pega 8.4. I was trying to trace an agent in the admin studio but everytime I trace, it gives an error (attached). I have added all possible roles in the Access Group, I tried both in Chrome & IE but it gives me the same error. My colleagues can trace it at least sometimes but it always throws this error, does anyone know what might be the issue?

Any pointers would be much appreciated.

Cheers.

***Edited by Moderator: Pallavi to update platform capability tags***  

 

Pega Platform 8.4 Low-Code App Development Admin Studio