Not able to use ReopenWorkObject
Hi,
I am trying to use the ReopenWorkObject activity to update Resolved-Completed work objects sending them back to the last stage before case resolution. I am trying to run this activity from the navigation menu available in review mode (pyWorkActionsReview).
However, this fails as no lock is on the work object (see Java step 6 and 7 of OOTB), and attempts to use RefreshAndLock were unsuccessful.
Any advice on using this activity properly or how to place a lock on a resolved case would be much appreciated, from the navigation menu.
Thank you!
Ivan
Cognizant
SE
Hi,
Can you try placing pyCaseTools section in review harness and try to reopen with ReOpen button.
Thanks,
Deva
Kaiser Permanente
US
Hi Deva,
I was able to implement your approach successfully, thanks!
Do you know if there is a way to pass in the stage as a param to avoid a few clicks? If not, it will do for now.
Thanks again!
Ivan
Cognizant
SE
Hi Ivan,
I think you can debug how pega is not handling onclick of that button. But better option is using OOTB button as it is.
Thanks,
Deva.