Question
Not able to use ReopenWorkObject
Hi,
I am trying to use the ReopenWorkObject activity to update Resolved-Completed work objects sending them back to the last stage before case resolution. I am trying to run this activity from the navigation menu available in review mode (pyWorkActionsReview).
However, this fails as no lock is on the work object (see Java step 6 and 7 of OOTB), and attempts to use RefreshAndLock were unsuccessful.
Any advice on using this activity properly or how to place a lock on a resolved case would be much appreciated, from the navigation menu.
Thank you!
Ivan
Hi,
Can you try placing pyCaseTools section in review harness and try to reopen with ReOpen button.
Thanks,
Deva