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IvanS172 Member since 2016 2 posts
Kaiser Permanente
Posted: 2 years ago
Last activity: 2 years 9 months ago
Closed

Not able to use ReopenWorkObject

Hi,

I am trying to use the ReopenWorkObject activity to update Resolved-Completed work objects sending them back to the last stage before case resolution. I am trying to run this activity from the navigation menu available in review mode (pyWorkActionsReview).

However, this fails as no lock is on the work object (see Java step 6 and 7 of OOTB), and attempts to use RefreshAndLock were unsuccessful.

Any advice on using this activity properly or how to place a lock on a resolved case would be much appreciated, from the navigation menu.

Thank you!

Ivan

Data Integration Java and Activities
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