Posted: 3 Jan 2018 20:20 EST Last activity: 4 Jan 2018 21:33 EST
Not able to use ReopenWorkObject
I am trying to use the ReopenWorkObject activity to update Resolved-Completed work objects sending them back to the last stage before case resolution. I am trying to run this activity from the navigation menu available in review mode (pyWorkActionsReview).
However, this fails as no lock is on the work object (see Java step 6 and 7 of OOTB), and attempts to use RefreshAndLock were unsuccessful.
Any advice on using this activity properly or how to place a lock on a resolved case would be much appreciated, from the navigation menu.