We have an issue when a CSR working on 3 Live Chat case at a time , say currently CSR is working on case3 and customer 1 for case 1 reply backs .Only audio notification happens but there is no way to find out exact case for which message is received. Right now agent need to check all case one by one to look for incoming message.
In ootb interaction portal we are able to see unread message count and case tab also blink. On anlysing the code I found pycustomDCTabSection gets rendered for normal phone call interaction .But in our custom application pycustomDCTabsection is not rendering.
***Edited by Moderator Marissa to update Capability tags****