Question2Replies194Views YURA4GOLOVKO Member since 2012 2 posts EPAM Systems Posted: 10 months agoLast activity: 9 months 3 weeks ago Notification in PEGA via MS Teams and SkypeHi, Does PEGA have any way to notify customers (e.g. about new tasks or change status) using MS Teams or Skype? Do you have any documents (doc, ppt, pdf) about the additional ways of notification (exclude Email) that we can provide to our client? Conversational Channels Case Management Data Integration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 10 months agochinn2 PEGA replied to YURA4GOLOVKOHi, You can use SendNotification shape to send notifications to customer. The recipients of this notification are, all the followers(case parties) of the case on which the new post/reply is made. Use 'PushNotification' shape to send notifications if mobile app is used. Posted: 9 months agoYURA4GOLOVKO EPAM Systems replied to chinn2chinn2, My question was about using Skype or MS Teams!Does PEGA have any way to notify customers (e.g. about new tasks or change status) using MS Teams or Skype?