Question2Replies246Views YURA4GOLOVKO Member since 2012 2 posts EPAM Systems Posted: September 23, 2019Last activity: October 7, 2019 Closed Notification in PEGA via MS Teams and SkypeHi, Does PEGA have any way to notify customers (e.g. about new tasks or change status) using MS Teams or Skype? Do you have any documents (doc, ppt, pdf) about the additional ways of notification (exclude Email) that we can provide to our client? Conversational Channels Case Management Data Integration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agochinn2 PEGA replied to YURA4GOLOVKOHi, You can use SendNotification shape to send notifications to customer. The recipients of this notification are, all the followers(case parties) of the case on which the new post/reply is made. Use 'PushNotification' shape to send notifications if mobile app is used. Posted: 1 year agoYURA4GOLOVKO EPAM Systems replied to chinn2chinn2, My question was about using Skype or MS Teams!Does PEGA have any way to notify customers (e.g. about new tasks or change status) using MS Teams or Skype?