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BrodieK4 Member since 2018 2 posts
Ruletek LLC
Posted: 1 month ago
Last activity: 1 month 3 weeks ago

Notification Utility Shape not working

I have an flow in my case that runs several ootb notification utility shapes. All of them work except one, where I am experiencing several issues. Through tracing the notification queue and the operators that run the process to kick off the notification, I have discovered that the notification is not receiving any recipients and therefore does not get sent. When I look at the clipboard, however, the property used to query the data page exists and is accurate and when I run the data page with that parameter it returns the expected result. I have no idea why the notification rule would not be able to find the operator and append them as the recipient. This notification does work if I call pxNotify from a utility shape activity and directly reference the property containing the name of the user, but I would prefer to use ootb functionality if possible.

Notification Utility Shape:

Notification Utility Shape

Notification Definition:

SupplierRejection

Notification Recipients Parameters:

SupplierRejection Parameter Configuration

pyWorkPage:

Clipboard pyWorkPage AppealedBy

  Clipboard pyWorkPage SupplierCode

GetOperator Data Page Run:

GetOperator Run

                                                                          GetOperator pxResults

Pega Platform 8.2.6 Senior System Architect
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