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Arvind Balakrishnan (Arvind)
BNYMellon Technology

BNYMellon Technology
IN
Arvind Member since 2013 58 posts
BNYMellon Technology
Posted: March 10, 2021
Last activity: March 24, 2021
Posted: 10 Mar 2021 10:14 EST
Last activity: 24 Mar 2021 15:09 EDT
Solved

NullPointerException when resolving case

Hi

We have upgraded our application to 8.51. One of the workflow after resolving the case the screen throws 

Error

There has been an issue; please consult your system administrator

In that session everytime the case is opened we get the same error. If we log out and login and open the case no issue. Below is the log we see during error. Please assist.

 

Hi

We have upgraded our application to 8.51. One of the workflow after resolving the case the screen throws 

Error

There has been an issue; please consult your system administrator

In that session everytime the case is opened we get the same error. If we log out and login and open the case no issue. Below is the log we see during error. Please assist.

 

java.lang.NullPointerException 
java.lang.NullPointerException: null 
	at com.pega.pegarules.session.internal.mgmt.authentication.ConstellationURLUtils.isConstellationApplication(ConstellationURLUtils.java:55) ~[prprivate-session.jar:?] 
	at com.pega.pegarules.session.internal.mgmt.authentication.ConstellationURLUtils.shouldRejectRequest(ConstellationURLUtils.java:83) ~[prprivate-session.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.checkForTamperingOfQueryParametersinConstellation(HttpAPI.java:7643) ~[prprivate-session.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.withLockSetup(HttpAPI.java:2758) ~[prprivate-session.jar:?] 
	at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:427) ~[prenginext.jar:?] 
	at sun.reflect.GeneratedMethodAccessor177.invoke(Unknown Source) ~[?:?] 
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_275] 
	at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_275] 
	at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1399) ~[prprivate-session.jar:?] 
	at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1131) ~[prprivate-session.jar:?] 
	at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:985) ~[prprivate-session.jar:?] 
	at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:368) ~[prenginext.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:929) ~[prprivate-session.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:338) ~[prprivate-session.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:282) ~[prprivate-session.jar:?] 
	at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:259) ~[prprivate-session.jar:?] 
	at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:281) ~[prpublic.jar:?] 
	at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:226) ~[prpublic.jar:?] 
	at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:775) ~[prwebj2ee.jar:?] 
	at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:424) ~[prwebj2ee.jar:?] 
	at sun.reflect.GeneratedMethodAccessor165.invoke(Unknown Source) ~[?:?] 
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_275] 
	at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_275] 
	at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:388) ~[prbootstrap-8.5.1-208.jar:8.5.1-208] 
	at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:430) ~[prbootstrap-8.5.1-208.jar:8.5.1-208] 
	at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:225) ~[prbootstrap-api-8.5.1-208.jar:8.5.1-208] 
	at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:274) ~[prbootstrap-api-8.5.1-208.jar:8.5.1-208] 
	at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:146) ~[prbootstrap-api-8.5.1-208.jar:8.5.1-208] 
	at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doGet(WebStandardBoot.java:107) ~[prbootstrap-api-8.5.1-208.jar:8.5.1-208] 
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:626) ~[servlet-api.jar:?] 
	at com.pega.pegarules.internal.web.servlet.WebStandardBoot.service(WebStandardBoot.java:172) ~[prbootstrap-api-8.5.1-208.jar:8.5.1-208] 
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:733) ~[servlet-api.jar:?] 
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) ~[catalina.jar:8.5.57] 
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) ~[catalina.jar:8.5.57] 
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) ~[tomcat-websocket.jar:8.5.57] 
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) ~[catalina.jar:8.5.57] 
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) ~[catalina.jar:8.5.57] 
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199) ~[catalina.jar:8.5.57] 
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96) ~[catalina.jar:8.5.57] 
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:543) ~[catalina.jar:8.5.57] 
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139) ~[catalina.jar:8.5.57] 
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81) ~[catalina.jar:8.5.57] 
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690) ~[catalina.jar:8.5.57] 
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) ~[catalina.jar:8.5.57] 
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343) ~[catalina.jar:8.5.57] 
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:615) ~[tomcat-coyote.jar:8.5.57] 
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) ~[tomcat-coyote.jar:8.5.57] 
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818) ~[tomcat-coyote.jar:8.5.57] 
	at org.apache.tomcat.util.net.Nio2Endpoint$SocketProcessor.doRun(Nio2Endpoint.java:1620) ~[tomcat-coyote.jar:8.5.57] 
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) ~[tomcat-coyote.jar:8.5.57] 
	at org.apache.tomcat.util.net.AbstractEndpoint.processSocket(AbstractEndpoint.java:1082) ~[tomcat-coyote.jar:8.5.57] 
	at org.apache.tomcat.util.net.Nio2Endpoint$Nio2SocketWrapper$2.completed(Nio2Endpoint.java:565) ~[tomcat-coyote.jar:8.5.57] 
	at org.apache.tomcat.util.net.Nio2Endpoint$Nio2SocketWrapper$2.completed(Nio2Endpoint.java:543) ~[tomcat-coyote.jar:8.5.57] 
	at org.apache.tomcat.util.net.SecureNio2Channel$1.completed(SecureNio2Channel.java:969) ~[tomcat-coyote.jar:8.5.57] 
	at org.apache.tomcat.util.net.SecureNio2Channel$1.completed(SecureNio2Channel.java:898) ~[tomcat-coyote.jar:8.5.57] 
	at sun.nio.ch.Invoker.invokeUnchecked(Invoker.java:126) ~[?:1.8.0_275] 
	at sun.nio.ch.Invoker$2.run(Invoker.java:218) ~[?:1.8.0_275] 
	at sun.nio.ch.AsynchronousChannelGroupImpl$1.run(AsynchronousChannelGroupImpl.java:112) ~[?:1.8.0_275] 
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_275] 
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_275] 
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) ~[tomcat-util.jar:8.5.57] 
	at java.lang.Thread.run(Thread.java:748) [?:1.8.0_275] 
***Edited by Moderator Marissa to update Platform Capability tags****
Pega Platform 8.5.1 Case Management System Administration Upgrades Upgrade