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sadhana gudagi (sadhanag)
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sadhana gudagi
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sadhanag Member since 2016 17 posts
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Posted: 1 week ago
Last activity: 6 days 21 hours ago

NullPointerException on accessing the case narrative on Audit tab in V7.3

When we open case and navigate to Audit--> Case Narrative tab the below error is encounter for random cases.

"The Flow Action pre-processing activity pzFetchSubcaseAttachments failed: java.lang.NullPointerException"

In tracer I found that this pzGetAttachmentData activity 2nd step is failing to open the Object.

please suggest any approach how to fix this issue.

FAIL 
 Step Status Info 
 Unable to open an instance using the given inputs: DATA-CORR-EMAIL XX-XX-XX ABC-01!20110414T202340.943 GMT 
***Edited by Moderator: Pooja Gadige to change content format from Discussion to Question, add platform capability tag***
Pega Platform 7.3.1 User Experience Enterprise Application Development Dev/Designer Studio Case Management Financial Services Senior System Architect