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NAGARAJAN KADHIRESAN (NAGARAJANK8342)
TSYS
Associate Director
TSYS
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NAGARAJANK8342 Member since 2013 23 posts
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Posted: September 18, 2018
Last activity: November 30, 2018
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NullPointerException in SafeURL.put(key,value) {InteractionID}, {undefined} error Pega Customer service 7.4

HI ,

After upgrading Pega and associated framework to 7.4 , we are getting java script error pop up with message "NullPointerException in SafeURL.put(key,value) {InteractionID}, {undefined}".

This happens when we click 'Add Task, select a 'service Intent' and click 'Add Task(s)' within in popup.

Is this a product bug in upgraded 7.4 version?

Based on further investigation we found that file "pega_cpm_IP_EventManager • js" has below function that has 'InteractionID' undefined. and also the 'console.log' is not commented.
The above js file has function
function queueselectedtasks(copySelectedTasksStack, interactionID, createWorkCall){
var QueuedTasks = "";
for(var selectedTaskIndex in copySelectedTasksStack) {
var selectedTask = copySelectedTasksStack[selectedTaskIndex];
if(!selectedTask) continue;

QueuedTasks += selectedTask.TaskName + ":" + selectedTask.TaskClass + ":" + selectedTask.TaskFlow + ":" + selectedTask.label;
QueuedTasks += ",";
}
var oSafeURL = new SafeURL("PegaCA-Work-Interaction.CSQueueTasks");
oSafeURL.put("QueuedTasks",QueuedTasks);
oSafeURL.put("InteractionID",interactionID);
pega.util.Connect.asyncRequest('POST', oSafeURL.toURL(), {
success:function(oResponse){
console.log("success");
/* Display the busy indicator * 
parent.showCPMBusyIndicator("driver");
createWorkCall();
},
failure: function(){
console.log("failed");
}
}, "");
}

Is this a product bug?

Thanks,

Nagarajan kadhiresan

***Moderator Edit-Vidyaranjan: Updated SR details***

Pega Customer Service System Administration Upgrades Support Case Parallel
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