Posted: 9 Mar 2020 3:11 EDT Last activity: 27 Apr 2020 2:15 EDT
Offer data property embedded in email treatments cannot display properly
Hello, I am using offer data properties in my “Confirm Order” email treatment, which is to be sent to customers who accepted the offer and used the coupon code to place an order on the microsite. And to pass the newly entered information back to the offer so that it can be displayed in the “Confirm Order” email later sent from the offer flow, I copied the information from the CustomSiteData properties to the offer property using a data transform and trigger the data transform when the Confirm button is clicked.
However, when I test the offer, the received “Confirm Order” email cannot show the value of offer data properties normally and the fields went blank.
It seems that the offer data properties are not receiving correct information from corresponding CustomSiteData properties. What could be the problem and how should I deal with it?
***Edited by Moderator: Pallavi to update platform capability tags***