Question
Offer SMS sent twice
Hi,
I have a simple strategy with just one offer import, an offer flow which updates the status and then sends an SMS and goes to a wait shape.When i am running a campaign with this strategy and offer flow for just a single customer in a segment, the offer SMS is sent twice to the customer. It shows offers initiated as 2.The batch execution report shows 2 entries for the same time and both waiting at the wait shape.
Can anyone suggest what could be the reason(s)?
Thanks and Regards,
Chiranjeet Mishra
what is your Pega Marketing version?