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ChiranjeetM Member since 2014 18 posts
Accenture
Posted: 9 months ago
Last activity: 9 months 2 weeks ago

Offer SMS sent twice

Hi,

I have a simple strategy with just one offer import, an offer flow which updates the status and then sends an SMS and goes to a wait shape.When i am running a campaign with this strategy and offer flow for just a single customer in a segment, the offer SMS is sent twice to the customer. It shows offers initiated as 2.The batch execution report shows 2 entries for the same time and both waiting at the wait shape.

Can anyone suggest what could be the reason(s)?

Thanks and Regards,
Chiranjeet Mishra

Pega Marketing
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