Offer Test Error
Hello, I am currently on course : Marketing Essentials - Unit 11 Designing an offer for email customer engagement - Let me create an email offer.
After I created the Dwell Newsletter offer on the cloud-based exercise system, I tested the end-to-end offer journey using the StephenGold seed list. In the email client, I did receive the Dwell Newsletter. And then after I clicked the 'I am interested' link, the confirmation screen appeared. However, when I returned to the offer and clicked Refresh, I saw status 'Failed' instead of 'Success'.
The file attachment show the details of the error.(It seemed to have sth to do with ruleset, which i don't remember doing any configurations in concern)
And I did't receive the acknowledgement message.
Is it related to other previous configurations or exercises? How can I solve the problem?
Looking forward to your reply.
My problem is perfectly configured. Thank you so much for offering the solution!
Hi ZhenY022
Thank you for reaching out.
The good news is that I was able to log-in to your system and check the issue first hand.
The issue is that the Offer is created in SimProgressBar branch instead of [No branch] (check step 2.d).
To overcome the issue, you can do a Save as of the offer and ensure to save it with no branch.
Please follow these steps:
1) Do a Save as of the offer.
2) Use a different name for the new offer.
3) Set Development branch to [No branch].
4) Click Create and Open and test offer. You may delete the original offer.
Happy learning!
Regards
Guru