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Posted: April 10, 2017
Last activity: April 11, 2017
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old case status
Hi ,
I have to implement old case status when the sla expires.Example if the case is pended at status "New" then status will change to "Pend" and when sla expires case should have status as "new" again .I tried using pystatusworkold but we know that both pystatuswork and pystatusworkold have same value so it wont work.
***Updated by moderator: Lochan to add Categories***
Have you tried using update case smart shape, check this article https://pdn.pega.com/working-smart-shapes#update