Question

1
Replies
339
Views
Close popover
rajiv ranjan (rajivr15)
wipro

wipro
IN
rajivr15 Member since 2014 8 posts
wipro
Posted: April 10, 2017
Last activity: April 11, 2017
Closed

old case status

Hi ,

I have to implement old case status when the sla expires.Example if the case is pended at status "New" then status will change to "Pend" and when sla expires case should have status as "new" again .I tried using pystatusworkold but we know that both pystatuswork and pystatusworkold have same value so it wont work.

***Updated by moderator: Lochan to add Categories***

Case Management
Moderation Team has archived post