SVAQuest Member since 2012 87 posts
Tata Consultancy Services Ltd
Posted: November 22, 2017
Last activity: November 27, 2017

OOTB Flags that classify the SLA Goal and Deadline is triggered or not

Hi All, Do we have any specific flag (OOTB) that classify the Goal and Deadline for the particular work object had been triggered(i.e at overall work and assignment level SLAs)?
Requirement: If the deadline is passed, we need to show a flag is true as a SLA Breached in the Report Definition. ( just looking for OOTB implementations)

Note: pySLAGoal and pySLADeadline is set when the SLA triggered, but how to classify whether it is reached to Goal and Deadline after the creation of the work object

Any suggestions please?

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