BALASUBRAMANIAMD2991 Member since 2017 45 posts
NTT Data
Posted: December 28, 2018
Last activity: December 31, 2018

OOTB Step Approve/Reject -using Case Wide

I have a requirement need to Cancel case any time in the Case Life Cycle, my idea was to add as optional action- eventually is become cancel local action in case lifecycle.

But thought of utilizing OOTB Approve/Reject , My Question is during different case stages - one of the stage step I added Approve/Reject then is getting as Alternate Stage "Approval Rejection" , my question is it available whole case life cycle?

Then what is the difference adding as optional actions ? and using OOTB Approve/Reject?

***Edited by Moderator Marissa to update SR Details***

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