Question2Replies56Views BIKASH88 Member since 2010 4 posts Capgemini Posted: 3 years agoLast activity: 3 years 4 months ago Closed Solved OOTB way to hide Drop / hangup option from softphone using PegaCall with Avaya 7.2.1is there any OOTB option provided to hide the Drop / hangup option from softphone using PegaCall with Avaya 7.2.1 Pega Customer Service ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoSudhakarReddy PEGA replied to BIKASH88Hi Could you please check the below article https://downloads.avaya.com/css/P8/documents/101033243 Accepted Solution Posted: 3 years agoBIKASH88 Capgemini replied to BIKASH88Thanks Yapas. But I modified the PegaCallActionOptions Dynamic Menu rule to conditionally display the hangup option. The drop option is removed by including the recording device range in the link configuration. But I still need help on how to hide it for inbound/outbound calls dynamically.