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THIEN NGUYEN (THIENN42)
RAYTHEON

RAYTHEON
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THIENN42 Member since 2018 1 post
RAYTHEON
Posted: May 3, 2018
Last activity: May 9, 2018
Posted: 3 May 2018 8:54 EDT
Last activity: 9 May 2018 17:03 EDT
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Open assignments for Resolved-Closed cases

We have an issue with the Summary report where .pyOpenCount for Open Count shows 9 and pyUserWorklist shows 2. This is because 7 of those 9 cases are in status Resolved-Closed (custom status). How can we get the property .pyOpenCount to show 2 instead of 9 ?

Thanks

Low-Code App Development Case Management
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