Open assignments for Resolved-Closed cases
We have an issue with the Summary report where .pyOpenCount for Open Count shows 9 and pyUserWorklist shows 2. This is because 7 of those 9 cases are in status Resolved-Closed (custom status). How can we get the property .pyOpenCount to show 2 instead of 9 ?
Thanks
What is the pyOpenCount? Is it the count of all cases which has an open assignment? If that is the case, what is the activity that I can call to delete all open assignments when the case comes to "Resolved-closed" ?
Hi Thienn,
The pxForceCaseClose activity may be of interest to you. Please refer to the below PDN article fo reference:
https://pdn.pega.com/community/product-support/question/delete-all-assi…
Yes, pxForceCaseClose fixed the issue. Thank you so much
In your case, even pyOpenCount should display 2 because 7 out of 9 status are resolved completed.
Can you please verify in the pcassignworklist pega table and check is there entry available for 7 closed status work object record. If yes, then there is some issue in removing of closed work object in your flow. Because once workobject status is resolved - closed, pega will remove entry from this table by default.
Hi Thienn,
You can use an activity that should be triggered when the status of the case comes to "Resolved-closed" . You can configure this on the end shape of a flow. you set the property by calling a data transform / Property-Set in which you can decrease the count of ".pyOpenCount".
Regards,
Hemanth