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Posted: May 3, 2018
Last activity: May 9, 2018
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Open assignments for Resolved-Closed cases
We have an issue with the Summary report where .pyOpenCount for Open Count shows 9 and pyUserWorklist shows 2. This is because 7 of those 9 cases are in status Resolved-Closed (custom status). How can we get the property .pyOpenCount to show 2 instead of 9 ?
Thanks
Hi Thienn,
You can use an activity that should be triggered when the status of the case comes to "Resolved-closed" . You can configure this on the end shape of a flow. you set the property by calling a data transform / Property-Set in which you can decrease the count of ".pyOpenCount".
Regards,
Hemanth