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 Prajakta Vyawahare (PrajaktaV1633)
Infosys Ltd

Infosys Ltd
IN
PrajaktaV1633 Member since 2018 8 posts
Infosys Ltd
Posted: May 9, 2019
Last activity: May 9, 2019
Posted: 9 May 2019 9:03 EDT
Last activity: 9 May 2019 9:37 EDT
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Open attachment attached to temporary cases

Hi,

We are having requirement to open and delete file attached to Temporary case before creation of actual case ID.

How this can be achieved?

Thanks and Regards,

Prajakta

***Edited by Moderator: Pallavi to update platform capability tags***

Case Management
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Posted: 2 years ago
Posted: 9 May 2019 9:37 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
FR

Hello,


I think you will need quite some customization to achieve this. On a temporary case you shouldn't have any pyID generated yet and this is exactly what we need to attach and detach files from a case.


I don't think we will have an Out-Of-The-Box approach to do this.


 

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