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PrajaktaV1633 Member since 2018 8 posts
Infosys Ltd
Posted: 1 year ago
Last activity: 1 year 4 months ago
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Open attachment attached to temporary cases

Hi,

We are having requirement to open and delete file attached to Temporary case before creation of actual case ID.

How this can be achieved?

Thanks and Regards,

Prajakta

***Edited by Moderator: Pallavi to update platform capability tags***

Case Management
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Moderation Team has archived post
Posted: 1 year ago

Hello,


I think you will need quite some customization to achieve this. On a temporary case you shouldn't have any pyID generated yet and this is exactly what we need to attach and detach files from a case.


I don't think we will have an Out-Of-The-Box approach to do this.


 
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