Question
Open Case id from URL Email Body
Hi,
In my case I have to send an email. In my email I put a URL, if the URL clicked it will open case id in Pega. But I dont know how..
My question is how do I open the case id by URL in email?
Thanks,
Pegasystems Inc.
IN
Hi AyuputrH,
Thanks for posting on PSC,
- How to create a process to open a portal with the work object displayed on a tab -
https://pdn.pega.com/how-create-process-opens-portal-assignment-link
Alternatively,
You could leverage Pega API as well for opening a work object using a link - https://pdn.pega.com/pega-api-pega-7-platform
Refer above links, it has detailed implementations.
Hope it helps in your business implemention. Kindly notify if it does by marking this post as answered for larger Pega audience and tracking purposes.
Regards,
Asif
Pegasystems Inc.
IN
Additional reference:- https://pdn.pega.com/community/product-support/question/how-create-case-link-correspondence-opens-case-manager
PT Asuransi Jiwa Sinarmas MSIG Life
ID
Thank you for your response
The purpose of my question is I have two id cases when I run the first id case in which there is send email for approval, after the email is received then the recipient only receive email containing link where the link if clicked will open the second id id that has been made earlier on Pega.
Pegasystems Inc.
IN
Hello,
Is the ID which is being opened with the link is in resolved-completed status?
And what is the status of the ID you are expecting to get open?
Pegasystems Inc.
IN
check this link as well, though it is not related to opening the case via email, but it definitely refer above creating of that assignment link:
https://pdn.pega.com/how-create-process-opens-portal-assignment-link
Capgemini
IN
good to see that
PT Asuransi Jiwa Sinarmas MSIG Life
ID
So I want to know how to display the id case when the URL in the email is clicked. Do you know that?
Best Regards,