Posted: 31 Oct 2018 8:59 EDT Last activity: 1 Nov 2018 10:18 EDT
Open multiple assignments at a time without locking issue
we have requirement that, at perticular stage WO needs to get approved by 2 different independent teams. So we are doing parallel processing and then pushing assignments two Work baskets from where respective teams pull work. Here we are facing issue with WO locking, both teams cannot open assignments at a time. If one team opens Assignment 1 , another team not able to open Assignment 2 of a WO due to locking problem. Please suggest me how can achieve our requirement.
Hi Divya, I faced a similar issue in the past, the best way to do this is to open your Case Type and go to the Settings, there you can select the Locking section, you will see two radio buttons and you can select the one that says Lock When: "An action taken on case (optimistic)". This should prevent the case from locking and multiple teams can work on the same issue without seeing that red error.
With Optimistic locking, I guess Assignment 1 can open by multiple users until does any action. If yes, can we enable Optimistic locking for a single stage. because we do have other assignments which gets created at later stages and those should be worked by a single user at a time.