Posted: 24 Aug 2017 7:36 EDT Last activity: 30 Dec 2017 5:38 EST
Open subcase without being able to see parent case
I would like to allow one operator to open a sub-case and work on it, but this operator shouldn't be able to see the parent case.
How can I achieve this? I tried removing the permissions to Open and Modify the parent case for the Access Group of this operator, but if I do this, the operator can not open the sub-case either (the system says that they don't have the permission to do that).
Only reason I was asking for reference was to get it corrected in case it was documented anywhere or provide you the correct information.
I would also appreciate if you can provide more feedback on what you meant by messy and low performance tool and I would try my best to provide a solution to your problem and also it will help improve the product.
And as far as our basic discussion is concerned, I still stick to my remarks about not showing the link upfront when you know end user does not have access to it.