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Mate Jani (MateJani)
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MateJani Member since 2016 1 post
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Posted: August 24, 2017
Last activity: December 30, 2017
Posted: 24 Aug 2017 7:36 EDT
Last activity: 30 Dec 2017 5:38 EST
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Open subcase without being able to see parent case

I would like to allow one operator to open a sub-case and work on it, but this operator shouldn't be able to see the parent case.

How can I achieve this? I tried removing the permissions to Open and Modify the parent case for the Access Group of this operator, but if I do this, the operator can not open the sub-case either (the system says that they don't have the permission to do that).

Case Management
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