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K V P VISHNU VARDHAN (KVPVishnu)
Tata Consultancy Services

Tata Consultancy Services
IN
KVPVishnu Member since 2018 12 posts
Tata Consultancy Services
Posted: April 20, 2021
Last activity: April 20, 2021
Posted: 20 Apr 2021 6:01 EDT
Last activity: 20 Apr 2021 6:05 EDT

Open work Item showing blank screen in production for User and manager portal

Hi all,

 

I have taken a table wherein, I am putting case id & on click of case id & if i try to open it in a new tab or new window, Open work Item action is triggered & ideally it should open that case. This is working fine in lower environments but not in production. It is working well with admin access but from User & manager portal, something is missing.

 

Any idea on whether do we configure any access roles for one such setting as well ? 

 

Note : In 8.5.2 it used to work well. issues with 8.5.3

Pega Platform 8.5.3 Security Other Industry Senior System Architect