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 Satyanarayana Reddy (SatyanarayanaR8981)
HCL Pvt Limited

HCL Pvt Limited
IN
SatyanarayanaR8981 Member since 2014 9 posts
HCL Pvt Limited
Posted: June 4, 2020
Last activity: June 8, 2020
Posted: 4 Jun 2020 7:04 EDT
Last activity: 8 Jun 2020 14:36 EDT
Closed

Open the work item through Email link facing the issues like unable see Pega image and left panel

Work Item opened through Email link and closed (Close Button after actions tab) the work item then closed the browser.Again I am trying to open the work item through Email link facing the issues like unable see Pega image and left panel.Please suggest.

***Edited by Moderator: Pallavi to update platform capability tags***  

Pega Platform Pega Customer Service User Experience
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Posted: 1 year ago
Posted: 4 Jun 2020 17:22 EDT
Prabir Ghosh (Prabir-Ghosh)
JPMorgan Chase
Vice President
JPMorgan Chase
US

Can you please provide a screenshot?

What you described might be the intended behavior as opening a case from an email link with just open the case in appropriate harness (review / edit or your custom, harness) , it will not open the entire portal. So if you are referring to Pega image in portal header and left side menu items, those will not be displayed while opening a case using email based deep link.