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HCL Pvt Limited
Posted: June 4, 2020
Last activity: June 8, 2020
Open the work item through Email link facing the issues like unable see Pega image and left panel
Work Item opened through Email link and closed (Close Button after actions tab) the work item then closed the browser.Again I am trying to open the work item through Email link facing the issues like unable see Pega image and left panel.Please suggest.
***Edited by Moderator: Pallavi to update platform capability tags***
Posted: 8 months ago
Hi,
Is this the same issue you faced before mentioned in below link? Is the issue resolved or still having the issue?
Can you please provide a screenshot?
What you described might be the intended behavior as opening a case from an email link with just open the case in appropriate harness (review / edit or your custom, harness) , it will not open the entire portal. So if you are referring to Pega image in portal header and left side menu items, those will not be displayed while opening a case using email based deep link.