Raviraj Parihar (RavirajP6189)
Infosys Ltd

Infosys Ltd
RavirajP6189 Member since 2018 1 post
Infosys Ltd
Posted: February 15, 2019
Last activity: February 19, 2019
Posted: 15 Feb 2019 0:55 EST
Last activity: 19 Feb 2019 20:55 EST

Opening child case in background for same operator

We are trying to implement below requirement:

  1. Upload an excel file with multiple records.
  2. Display records to user
  3. Loop through all the records

    If it passes all validations then mark the record as passed

    If it fails, create a new child case and assign to same user

    End Loop

  4. Display the record summary : Passed , Failed (with link to Child case)

  5. Open the child case : Resolve them as Pass or Fail : Update main case accordingly

  6. Keep the parent case open until all child are not resolved

Above requirement was implemented using 'Split for Each' function.

The issue we are facing is that when a child case gets created for a failed record the child case window is shown to the user. We need user to continue validating all records and then work on child case one by one i.e. not open the child case window in validation loop.

We are using Pega Infinity for this implementation.

***Edited by Moderator: Pallavi to update platform capability tags***

Low-Code App Development Case Management
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