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 Charankumar Narra (CharanK7) IQZ Systems Pega Developer
IQZ Systems
IN
CharanK7 Member since 2017 6 posts
IQZ Systems
Posted: January 4, 2018
Last activity: June 8, 2018
Posted: 4 Jan 2018 4:59 EST
Last activity: 8 Jun 2018 0:54 EDT
Closed

Opening intent tasks in Tabs in CPM

i want to open s-case in same i-case tab when i click "add task". i don't want to create duplicate tab please help me out.

***Updated by moderator: Lochan to branch reply and create new post***

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Posted: 4 years ago
Posted: 4 Jan 2018 5:09 EST
Somak Banerjee (SOMAK123) Cognizant
Cognizant
GB

Hello Charan,

 

Could you please let me know which version of PRPC and CPM framework are you using ?
Posted: 4 years ago
Posted: 4 Jan 2018 5:52 EST
Tashika Shrestha (TashikaS) PEGA Senior Engineer, Technical Support - User and Product Experience
Pegasystems Inc.
IN

Hi Charan,

If you look at Interaction portal in Pega 7.2.2, on click of "Add Task" the task opens in the same tab.

Add Task calls -> "launchTaskSelected" function which is defined in pega_cpm_IP_EventManager js file.

Tashika.
Posted: 4 years ago
Posted: 4 Jan 2018 9:08 EST
Amit Patel (Amit_Patel) PEGA Director, Application Engineering, Customer Service Digital
Pegasystems Inc.
US

Hi Charan, this is the expected behavior. On click of Add Task, the application simply invokes the Create New Work API, which creates a new work object. 

We'd prefer it if you saw us at our best.

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