imranullah Member since 2013 27 posts
Incessant Technologies
Posted: 4 years ago
Last activity: 3 years 7 months ago

Opening Proper application case from Worklink when user having more than one access group clicks the worklink

There are few users in our system who have access to more than one application which is hosted on the same Pega PRC instances. They are switching applications from the work portal and working on cases.

There is a scenario when an assignment gets assigned to them email is being sent out with the assignment link by making use of WorkLink control. Now whenever the user clicks the link its always opening up the default application. Since the item doesn't belong to that workpool it doesn't open anything. Is there way to allow the user to open the case of additional access groups application.

***Updated by moderator: Vidyaranjan. Removed user added Ask the Expert and #helpme tags. Apologies for confusion, shouldn't have been an end-user option***

Case Management
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