SOUMENMAITI Member since 2010 16 posts
Posted: 3 years ago
Last activity: 3 years 3 months ago

Opening Service Case when accepting call from popup in CPM

Hi All we have a requirement where we have to open a service case along with customer 360 composite when CSR accepting the call. Generally when CSR accept the call from pop up it is creating the interaction work item and opening the interaction work item along customer 360 composite. We are using CPM 7.2.1

Any Kind of help and suggestion really appreciated.

***Updated by moderator: Lochan to move post from PSC to Applications Community***

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Pega Customer Service
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