Vipin.Agrawal Member since 2015 1 post
Posted: 2 years ago
Last activity: 2 years 6 months ago

Openspan Agile Desktop - Unable to Sync notes

I am trying to implement the automation to sync notes from Agile Desktop interaction to System of record, following the guidelines in "Agile Desktop Implementation Guide". However, I am facing type casting issues with the automation. The guidelines specify the SaveNotes activity with Notes parameter of "String" type, and that the Notes parameter is a JSON string containing an array of notes. However, when the automation is invoked, the system throws exception that it is not able to cast.

"Object of type 'System.Collections.Generic.List`1[OpenSpan.Interactions.Note]' cannot be converted to type 'System.String'."

How should this be handled? Is there a way to convert the data type in automation, or shall there be a different type specified in Interaction.xml, in order to handle this?

I have used the below in Interaction.xml:

<Activity Name="SaveNotes">

<Value Name="Notes" Type="String" />


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