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LarryH31 Member since 2017 2 posts
IREA - Intermountain Rural Electric Association
Posted: September 12, 2017
Last activity: September 13, 2017
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Openspan causing IE crash

Hello,

I have users who have Openspan installed on their computer and they are reporting that IE is crashing when running a report that launches in IE. Users who do not have openspan installed can run and open the report without any issues. What should I do to correct this issue?

***Edited by Moderator Marissa to update categories***

Robotic Process Automation
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Moderation Team has archived post
Posted: 3 years ago

Have you been able to reproduce the issue on your development environment? Usually, the first steps is to collect a verbose log (RuntimeLog.txt) and also create a simple solution. If you are unsure if it is an automation or the adapter itself that is causing the crash, you should deploy a solution that simply starts IE to verify it is working correctly. The logs should also indicate the point in your solution that IE is crashing. You can attach the file here and I will take a look as well.


To enable logging:


  1. Start Runtime.

  2. Right-click the Runtime icon in the taskbar and choose 'Diagnostics Configuration'.

  3. Click 'File Publisher' and set the 'Mode' to 'ON'.

  4. Click to the 'Log Categories' tab and set 'All Categories' to 'Verbose'.  

  5. Click OK to save the changes.

Posted: 3 years ago

I will get the logging setup. Yes this is a repost. I hadn't heard anything so reposted it.

Posted: 3 years ago

Seeing as this is a duplicate of your post from the previous day, I'm going to close this to prevent any further duplication of efforts.


Please continue the conversation on our initial post Openspan causing IE to crash
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