Question

3
Replies
175
Views
NicolasL8323 Member since 2017 2 posts
Royal Bank of Canada
Posted: September 5, 2018
Last activity: September 27, 2018
Closed
Solved

OpenSpan Driver Service

Hi All,

I've been working on a new solution that involves multiple projects, one of which is named CAH and happens to contain a Web Adapter.

The solution compiles correctly, however when running the automation, I receive the below errors:

followed immediately by:

After dismissing the above error messages the bot loads, but refuses to connect to the appropriate web pages.

However, if we manually restart the “OpenSpan Services” service before starting the bot, when we run the bot we receive the below error message (but not the ones above):

And the websites match as expected.

While searching the Pega community for a similar error I found the below which relates closely and states that the Services issue was resolved in runtime version 8.0.1080.0.

https://community1.pega.com/community/product-support/question/openspan-services-application-stopped-working-issue-pega-robotics

I was able to install runtime version 8.0.1100.0 (currently on version 8.0.1076.0) but still suffered the same above error (albeit not the top 2).

I've tried the bot on laptops, desktops and VMs with no luck. Any guidance would be greatly appreciated.

EDIT:

Just to add, this only seems to happen while our Web Adapter is set to StartMethod: MonitorAll, not if it is set to Start.

Robotic Process Automation
Moderation Team has archived post
Share this page LinkedIn