Openspan keeps crashing
Hi ,
My openspan application crashes/hangs and then I have to restart my system. There is no specific pattern for this.
I have checked if there is any process set to NOT RUN but everything looks correct . Only openspan is running on my system and no other application. I'm using studio 7.1.59.0 32 bit with IE 11.
Could you please assist here ?
Thanks
Pegasystems Inc.
IN
Hi Amruta,
The best way to troubleshoot is to start with event viewer application logs in windows.
It should give some helpful logs.
Regards,
Ujjwal
Zensar Technologies
IN
Thanks , I have asked user to provide log files.
Infosys
AU
In addition to what Ujjwal has suggested, do check StudioLog and RuntimeLog first to try and see if you can find something there.
Zensar Technologies
IN
Sure will check. According to investigation , it looks like memory issue.But only openspan application is running on user's machine.My application is built in 32 bit studio .
Is it possible to convert the application to 64 bit with same 32 bit studio version? If yes , then how ?
Also ,Is there any way to resolve this memory issue or to increase memory ?
Thanks
Zensar Technologies
IN
Any update or solution for above mentioned queries ?
Pegasystems Inc.
IN
Hi Team,
I am facing the same issue. Probably this is happening with the newest version, the previous version was working fine. When I am trying to interrogate something, it's throwing a message that "it's getting restarted".
@Jyotirmoy@c2
Pegasystems Inc.
US
Hello,
Crashing issues are best investigated through a Support Request. Please open an SR for the Support Team to investigate the issue.