Question7Replies289Views×Close popoverAmruta Kulkarni (AmrutaK9) Zensar Technologies Zensar Technologies IN View ProfileSend Message AmrutaK9 Member since 2018 1 post Zensar Technologies Posted: June 7, 2018Last activity: June 29, 2018Posted: 7 Jun 2018 2:48 EDTLast activity: 29 Jun 2018 12:08 EDT Closed Openspan keeps crashingHi , My openspan application crashes/hangs and then I have to restart my system. There is no specific pattern for this.I have checked if there is any process set to NOT RUN but everything looks correct . Only openspan is running on my system and no other application. I'm using studio 22.214.171.124 32 bit with IE 11.Could you please assist here ?Thanks Robotic Process Automation ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years agoPosted: 7 Jun 2018 3:49 EDT×Close popoverUjjwal Kumar Shukla (UjjwalShukla_GCS) PEGA Technical Lead Pegasystems Inc. IN View ProfileSend MessageUjjwalShukla_GCS PEGA replied to AmrutaK9Hi Amruta, The best way to troubleshoot is to start with event viewer application logs in windows. It should give some helpful logs. Regards, Ujjwal Posted: 2 years agoPosted: 19 Jun 2018 7:02 EDT×Close popoverAmruta Kulkarni (AmrutaK9) Zensar Technologies Zensar Technologies IN View ProfileSend MessageAmrutaK9 Zensar Technologies replied to UjjwalShukla_GCSThanks , I have asked user to provide log files. Posted: 2 years agoPosted: 7 Jun 2018 10:41 EDT×Close popoverTarun Kumar Reddy Bolla (Tarun Bolla) Infosys Infosys AU View ProfileSend MessageTarun Bolla Infosys replied to AmrutaK9In addition to what Ujjwal has suggested, do check StudioLog and RuntimeLog first to try and see if you can find something there. Posted: 2 years agoPosted: 19 Jun 2018 7:12 EDT×Close popoverAmruta Kulkarni (AmrutaK9) Zensar Technologies Zensar Technologies IN View ProfileSend MessageAmrutaK9 Zensar Technologies replied to Tarun BollaSure will check. According to investigation , it looks like memory issue.But only openspan application is running on user's machine.My application is built in 32 bit studio . Is it possible to convert the application to 64 bit with same 32 bit studio version? If yes , then how ? Also ,Is there any way to resolve this memory issue or to increase memory ? Thanks Posted: 2 years agoPosted: 28 Jun 2018 5:40 EDT×Close popoverAmruta Kulkarni (AmrutaK9) Zensar Technologies Zensar Technologies IN View ProfileSend MessageAmrutaK9 Zensar Technologies replied to AmrutaK9Any update or solution for above mentioned queries ? Posted: 2 years agoPosted: 28 Jun 2018 8:56 EDT×Close popoverSourav Debnath (debns) PEGA Senior Software Engineer Pegasystems Inc. IN View ProfileSend Messagedebns PEGA replied to AmrutaK9Hi Team, I am facing the same issue. Probably this is happening with the newest version, the previous version was working fine. When I am trying to interrogate something, it's throwing a message that "it's getting restarted". @Jyotirmoy@c2 Posted: 2 years agoPosted: 29 Jun 2018 12:08 EDT×Close popoverCarlos Lopez (lopec) PEGA Technical Support Engineer Pegasystems Inc. US View ProfileSend Messagelopec PEGA replied to AmrutaK9Hello, Crashing issues are best investigated through a Support Request. Please open an SR for the Support Team to investigate the issue.